White Kameez Shalwar with Collar Embroidery

Shipping, Exchanges and Refunds

At Kurta Place, we want you to feel confident about your order. If something isn’t right when your outfit arrives, our team is here to help.

Delivery Within Pakistan

Once your order is confirmed, delivery within Pakistan is estimated to take 8–15 working days. Delivery charges are shown at checkout.

During sales and busy periods, delivery may take longer because of the number of orders being processed. Customised outfits may also need additional preparation time. If you need your outfit for a particular date, please confirm the timing with our team before ordering.

International Delivery

We accept international orders for the UK, USA and UAE. Please contact us before ordering to confirm delivery availability, shipping charges and the estimated arrival time for your address.

Tracking information is sent by email after dispatch.

Taxes and Duties

International orders may be subject to customs duties, import taxes or clearance charges. Where these charges are payable by the customer, the courier or customs authority will advise how and when to pay them.

Exchanges Within Pakistan

For a standard exchange, please contact us within 7 days of delivery. Eligible items must be unused, unwashed and returned with their original tags and packaging.

Standard exchanges apply to regular-price items and are subject to inspection and stock availability. For an approved exchange of the same item, the replacement is provided without an additional product charge.

Delivery Charges for Exchanges

If we send you the wrong item because of a mistake on our part, Kurta Place will cover the return and replacement delivery charges.

For a customer-requested exchange, such as a change of size, the customer is responsible for the delivery charges in both directions.

Refunds and International Exchanges

For Pakistan orders, if an issue is caused by our mistake, please contact us with your order details to discuss a refund.

Our standard policy is no refunds for international orders. Eligible international items may be exchanged within the 10-day period stated in our Refund and Exchange Policy. Please contact our team before returning an item.

Customised Orders

For outfits made or customised to your requirements, please confirm the production time and exchange or cancellation terms with our team before placing your order.

Contact Us

For delivery, sizing or exchange enquiries, message Kurta Place on WhatsApp or call +92 334 2244312.